Roborock has received Canstar’s 2026 Most Satisfied Customers award for robot vacuums, based on a survey of 354 Australians who rated the machines they had owned or used in the previous three years.
Canstar assessed overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was ranked first and was the only brand to receive five stars in every category, the company said.
Customer feedback cited as product input
Danni Li, Roborock’s marketing lead, said the company was honoured to receive the award. She said Roborock measures success by how much it can reduce the complexity of daily chores and give customers more time for what they enjoy.
Li said consumer focus is a core value and that its research and development team uses real customer feedback to shape future products, including what users like, dislike and find slowing them down at home. She described the award as particularly meaningful because it was decided by people who use robotic vacuums, signalling to the company that it is on the right track.
New models target mopping performance
Roborock recently launched in Australia the Saros 20 Flow and Qrevo Edge 2 Flow, both using SpiraFlow 2.0, an upgrade to its original roller mop system. The company says 16 pressurised clean-water outlets distribute water across the roller, which rotates at 240 RPM. It also cites 2.5 times downward mopping pressure and pressurised 100°C washing of the roller with fresh water, with a 99% bacterial removal rate.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which Roborock says can climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies floor surfaces and mess types to adjust cleaning. The DuoDivide main brush and dual lifting side brushes are claimed to achieve a 0% hair tangling rate. A new RockDock provides 100°C pressurised mop washing and automatic detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as one of the slimmest roller-mop robot vacuums on the market. It uses 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For pet-owning homes, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate.
AI RGB recognition on the Qrevo Edge 2 Flow identifies floor types and spills and adjusts water flow. It recognises carpeted rooms, lifts the roller mop by up to 15mm, and uses an Automatic Roller Shield that Roborock says helps keep carpets dry.
Award arrives alongside product push
The Canstar award is based on owner ratings, while the product specifications cited by Roborock are company claims. The result gives Roborock a consumer-satisfaction endorsement as it promotes the two new models in Australia.